As a member of Bally’s gym for the past year, I am so glad that I am paying the month to month membership. I pay more than most, but I have the definite option of getting out any time I want. The place is generally smelly with broken equipment and people who do not wipe down machines. They are left wet and sticky. Not to mention the locker rooms. There are people that just seem to hang out and lounge in there completely naked. That is their work out. Freaks. The only reason I am a member is because this is the only gym near my work and I workout during my lunch hour.
Recently a coworker of mine decided to sign up and work out during lunch hours. I advised him of the Bally’s issues, but he still wanted to join. I went with him down to the gym and they tried to talk him in to everything and everything, along with signing up his entire family for his entire life. Yeah right. The manager also kept telling him how ‘hot’ the women were that worked out there. Ha! I work out there almost daily and the only ‘hot’ woman I had seen there was covered by skeevy looking guys with bad toupees.
After asking the manager about a referral discount, he advised me that they would provide me with 3 free months for signing my friend up. Nice!
About a month later, I noticed that Bally’s had not given me my referral bonus. I asked the Manager who advised me that my friend had to be a paid member for three full months. Hmm, he had forgotten to mention that before. Dick.
After 4 months I found that I had not received my referral bonus. I went in there and asked for the manager, Mike. Guess what. Mike no longer worked for the company! I was brought in to the back office with my friend and asked him to check why I had not been given my discount. As he was busy typing away at his computer he started to try and sell us on family plans. I had to advise him that I was not there to listen to this pitch, I wanted my discount. After searching the computer for a few minutes, he said, “Sorry but I do not have any record of this referral bonus.” He then wrote down the phone number for Bally’s headquarters and told me to call them. Great. Nothing is easy.
I then used the number he provided and found he gave me a wrong number. I found the proper number and called them. After 15 minute on hold I spoke to a perky sales rep. I supplied her with my Bally’s ID, even though their system requested that I enter it as I was on hold. Then, they requested my friends Bally’s ID which I provided. I was then put on hold for about 5 more minutes.
When she came back, Ms Perky advised me that Bally’s just started a referral program in August and they did not have any prior to the date I was referring to. I then said,”You mean to tell me back in April, your manager lied?” She said,”I don’t know what he told you, but we did not have a referral program before.” I was sitting there wondering… hmm, Ok what do I do now? Here this guy promised this and there is no record and he is ‘no longer’ with the company. Great, I am screwed. Ms Perky then said,”Ok, is there anything else that I can help you with today?” She was now totally giving me the brush off. Son of a bitch!
I then advised her that I would like to file a formal complaint. She then stated, “Please hold”. After another 5 minutes she advised me that she went back to my account and found that the Bally’s manager had put in my referral discount and she would start that for next month. I said, “Wait a minute. You just told me that you had no such thing as a referral discount until 1 month ago, August. Now you are saying all is OK?” All she said was,”Yes”.
What a big fat bullshitter! I still tried to press her on this, but she was like a robot. Then, I advised her that I was already to get my referral discount for this month and they already charged me for this month. She advised me that she would do it for next month then. I said,”Wait a minute, I am supposed to have it already.” She started to go in to some big pain in the ass thing about the fact that they couldn’t do that and I just finally hung up.
I am now supposed to get this discount. Let’s see what happens. Serves me right for going to some rotten place like Bally’s. No wonder they filed Bankrupcty.